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Are you ready to unleash your full potential? We’re looking for people who are passionate about payments to chart Worldpay’s path to being the largest and most-loved payments company in the world.
About the team
We as a team of associates are the voice of Worldpay – a great responsibility to our organization. Our team of Customer Service Associates provide a world-class level of customer service to our merchants. It will be important that you ensure service expectations are met while establishing a professional rapport with each customer. We believe our partners and merchants are the most important aspect of our business, and our determination to be the best that Worldpay has to offer rings true with each associate through training, knowledge, and a desire to excel. Our diverse associates—new graduates and career changers alike—come from a variety of backgrounds. Computer skills, stellar problem- solving abilities and the necessary interpersonal skills to be successful in a phone environment are strongly recommended.
What you will be doing
You will be providing customer support by phone, email, or instant messaging to business customers. Processing a high volume of customer inquiries of FIS products and services. You identify the root cause of the problem and use tools and resources to appropriately determine how to resolve the customer's issue. You will track and document inbound support requests and ensure proper notation of the situation. You will be responsible for meeting quality standards, adhering to schedule and average handle times.
What you bring:
Added bonus if you have:
What we offer you
Job Type: Full-time
Pay: $19.00 per hour
Benefits:
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Relocate:
Work Location: In person
Full Time
$41k-51k (estimate)
03/03/2024
06/27/2024
afsimage.com
Yukon, OK
50 - 100
The job skills required for Customer Service Associate II include Customer Service, Problem Solving, Call Center, Microsoft Office, Customer Support, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Associate II. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Associate II. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Associate II positions, which can be used as a reference in future career path planning. As a Customer Service Associate II, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Associate II. You can explore the career advancement for a Customer Service Associate II below and select your interested title to get hiring information.